Greetings from <Summoners War: Chronicles>.
Firstly, we would like to apologize for any inconvenience caused regarding the use of the Exchange Center.
The Chronicles team always strives to monitor and listen to feedback from Summoners.
We acknowledge that many users were unsatisfied with the changes to the Exchange Center, which were made rather unexpectedly.
We would like to inform you why the changes were made as we did not provide enough prior explanation.
Some players have been abusing the system since the game's release, disrupting the play and chat of Summoners with bots, and using Rahilds abnormally to cause inconvenience to the use of the Exchange Center.
The Chronicles team put a lot of thought into resolving this, and tried to prevent abnormal users through several small-scale measures, but when we checked the data, we were unable to completely prevent such abuse.
Therefore, we chose rather drastic measures to eliminate the abusive players who have been damaging the playing experience of normal players.
The Exchange Center price adjustment and the chat report function added in the Apr. 20th update are the measures we decided to take.
We closed the Exchange Center 48 hours before the price adjustment to prevent any system errors.
We deemed that lowering the overall price of currencies would benefit players and recalculated the Exchange Center prices by comparing each currency's relative value.
We deeply apologize that we lacked consideration in calculating the market prices more accurately.
The Chronicles team will recalculate the exchange prices of materials, and an improved price range will be applied in the Apr. 27th update.
We would like to offer the following compensation as a token of apology for failing to provide an adequate service due to the Exchange Center price adjustment.
▌04/20 Update Exchange Center Price Adjustment Compensation
▶ Compensation Schedule
EU | ASIA | JP |
4/21 13:50 ~ 5/21 16:59 (UTC+2) | 4/21 20:50 ~ 5/21 21:59 (UTC+7) | 4/21 18:50 ~ 5/21 23:59 (UTC+9) |
▶ Compensation Details
- Sky Stone x30,000
- Gold x300,000
- Brilliant Gathering Box x30
- Brilliant Mining Box x30
- Faint Magic Core x50
- Magic Core x50
※ Please Read
The compensation can only be claimed once per account and will be stored in the Inbox for 7 days.
The compensation cannot be claimed after the collection period. Please make sure to log in and collect it in time.
Once again, we sincerely apologize for any inconvenience caused by the Exchange Center price adjustment.
We will strive to apply future updates with thorough consideration.
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